Entrepreneur Kara Goldin, Founder of HINT Essence Water and a mom of four who found success in a highly competitive industry, offered to answer our questions on how to create that business that so many people are scared to start. As a former AOL Exec, Kara (pictured with her daughter) has an extraordinary track record. As VP of Shopping and E-commerce, Kara grew AOL’s shopping business from startup to more than $1 billion in revenue in less than seven years. Now her company, HINT, all natural essence waters with no sweeteners and nothing artificial that began as a small start-up, is a multi-million dollar international success with distribution in Whole Foods, Stop & Shop and www.drinkhint.com.
Here's what Kara had to say:
Where did the idea to start "Hint" Essence Water come from?
I was working as an AOL marketing executive when one day I asked my daughter what she wanted to drink and she went for a sugary beverage and I asked her to pick again. This time she went for my drink which was water with a slice of lemon. That’s when I realized that there were no truly healthy beverages for my kids to drink and that triggered me to start HINT Water, all natural water with no calories, sugar and just a hint of flavor.
What experience did you have in starting a company?
Starting a company was something I always wanted to do but the timing was never right. I took a lot of time and did research on the industry and the potential competitors. Once I had a concept, I started on a small scale, I had my friends try HINT and give me their honest feedback. When we had the final product we went to the stores and sold our ideas and our products and never turned back.
What challenges did you face in such a competitive industry and how did you overcome them?
We knew we had a lot of competition and we would be going up against the big hitters but we knew we had a great product with a great message. A product that was truly healthy and enjoyable for the whole family was truly a void in the industry so we filled it. That’s a big part of succeeding is finding that one thing that is missing and making it work. A challenge we faced when getting out of the shadow of the energy drinks and sodas on the market and finding our own space and so far we are on the right path.
How are you dealing with this difficult economic environment?
It really comes down to smart business decisions. We hired very knowledgeable people to help us build our business. Another huge part of succeeding during a recession is to have great distribution. HINT is available in Whole Foods among other retailers, but Whole Foods is the place to be for healthy and nutritious products which is right in line with our belief that HINT is at the heart of a healthy lifestyle.
Additionally, brand awareness becomes a huge factor in success during a recession. HINT just partnered with Women’s Professional Soccer to become the official water sponsor of the inaugural season. This brings HINT Water to a brand new audience that we have been working to reach. The more consumer groups you can reach the more successful your business will become.
What do you feel are the keys to starting a successful business?
It’s all about time management. We hear it all the time, but it really is true. Keeping a tight schedule is the best way to manage both a budding business and family. Of course, there will always be unexpected occasions but as long as you have a schedule and list of what needs to be done, it will make it all that much easier.
Also, work with people you trust! You have to be able to step away from the business at one point and trust that things will run smoothly without you. My business is extremely important to me, but my family will always take first priority and I have to feel that if I have my daughters play at school, that I can go to it without worrying.
How do you balance work and family?
A lot of it comes down to time management but also setting your priorities. I make it a point to eat dinner with my family every night and try not to miss important occasions at school and home. While this is an incredibly hard time to run a business and you need to be completely involved, it is important to take a step back and realize that there are other things going on around you.
Any advice for the rest of us?
Take one thing at a time! There is always so much going on including business and family that you really have to make sure that you are thinking about each decision you are making.
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